Work History — Joshua C. Westman

June 2026 – Present

Virgin Voyages

Senior Operations Specialist, Lead

Lead an operations support team covering reporting, case management, Seaware system administration, and internal communications, deploying the group each month to close operational and workflow gaps for internal teams.
Analyze root-cause findings from underperforming departments and build repeatable workflow fixes and standard operating procedures that address the underlying gap rather than the recurring symptom.
Serve as the team's lead on AI-assisted efficiency, applying Claude, Gemini, and ChatGPT across distinct workflow functions and developing agents that automate report and brief generation. Process efficiency improved 40%+.
Carry individual client-facing project work alongside team leadership, balancing tactical delivery against organization-wide process improvement.
Report gap findings and remediation plans to the Senior Manager over multiple operations teams, supporting capacity planning across the wider organization.

September 2022 – June 2026

Virgin Voyages

Commercial Planning & Innovations Lead

Managed end-to-end delivery of 300+ commercial and operational initiatives across itinerary, shore excursion, shipboard, charter, and systems configuration workstreams, acting as the hub for cross-functional coordination, dependency tracking, and launch readiness.
Core project driver for VoyageFair Choices, a commercial transformation that introduced a tiered fare structure, coordinating workstreams across product, technology, revenue, and marketing through go-to-market.
Managed 10+ high-complexity cruise displacement projects, orchestrating system reconfigurations, stakeholder communications, and guest-impact mitigation under tight timelines.
Drove digital product delivery for Sailor App enhancements, web platform updates, and booking system changes through Jira backlogs, sprint planning, and clear requirements across engineering and product.
Managed 100+ shipboard modification projects covering equipment upgrades, AV and signage installations, and seating reconfigurations, coordinating cross-departmental scheduling and on-site execution.
Led Airtable adoption across the enterprise as platform owner and internal evangelist, building project processes with departments organization-wide and running stakeholder trainings.
Engineered the workflow solutions, automations, dashboards, and apps those teams run on, improving project visibility and cutting manual tracking.
Configured charter pre-builds in the Seaware reservation system and authored the strategic communications supporting operational readiness and change adoption across sales, operations, and product.

2025 – Present

GOODA

Co-Founder & Brand/Creative Director

Founded and operate a direct-to-consumer bakery business. Channels: farmers markets, pop-ups, online orders with nationwide shipping, catering, corporate gifting.
Own the brand: logo, wordmark, palette, packaging, labels, market collateral, built in Illustrator and Photoshop.
Developed 30+ products and run the production pipeline: ingredient purchasing, batch scheduling, packing standards, shipping.
Worked 20+ market and event dates, with sell-outs.

Read the GOODA case study →

May 2021 – September 2022

Grand HVAC Leasing

Business Development Manager

Drove revenue growth of 50%+ by entering new market segments, managing a strategic account portfolio, and running targeted marketing programs for lead generation.
Coordinated across Credit, Legal, and external contractor partners to accelerate deal finalization.
Onboarded 50+ contractor partners, expanding service delivery and geographic reach.

July 2016 – April 2021

Winsupply

Inside Sales Manager & Operations Lead

Led and developed an inside sales team that consistently exceeded revenue targets, executing customer retention strategies and building high-value accounts.
Spearheaded process improvement across sales and warehouse operations, achieving 50%+ efficiency gains through workflow redesign.
Aligned lead generation, order management, and fulfillment with Marketing, Logistics, and Warehouse teams.

January 2009 – January 2013

United States Marine Corps

Aviation Ordnance Technician, E-4

Managed inspection, maintenance, and operational readiness of aviation ordnance systems in deployment and combat environments, holding full regulatory compliance and accurate supply records.
Trained and mentored junior Marines on ordnance handling, safety protocols, and technical procedures.